Both Citizens Advice Services and Citizens Advice are covered by the Data protection Act. By submitting this email request for advice and information you consent to your information being stored in the NMW Helpline database and in complaint cases to it being passed to the local HMRC NMW Compliance team for investigation purposes.
The information is treated as private and confidential. Under no circumstances will it be passed to a third party (other than the HMRC in complaint cases) except for the express purpose of quality-of-advice auditing. This activity will adhere to the same strict principles of client confidentiality. Electronic data transfer, such as e-mail is deemed unsecure over Communication Carriers. It is the sole responsibility of the sender to ensure the security of email content.
Citizens Advice Services will return information to the email address of the sender only. It is the sole responsibility of the sender to secure the privacy of the correspondence. In complaint cases, if necessary, NMW Helpline staff may contact a client by telephone for the purpose of verifying information to be passed to the HMRC for investigation.